Newsletter

CONTACT US
Founders & Followers
240 East 10th Street
New York, NY 10003

customerservice@foundersandfollowers.com

info@foundersandfollowers.com



SHIPPING POLICY

Orders are usually shipped within 48 hours after your order has been processed. It takes about up to 2-3 business days for orders to be processed. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase.

Orders are processed the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day.

Orders are processed from New york, NY.

Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email.

What shipping providers do you use?
All domestic orders are shipped via UPS or Fedex. Buyer is given the option of FedEx Ground, Express Saver (2-3 Day), 2 day, or Overnight. Buyer will receive a shipment confirmation email with the shipping tracking number. Signature required. Rates are determined by weight and destination at point of purchase.

Do you ship to international destinations?
We are now pleased to announce that F&F ships to international destinations. International shipping flat rate will apply.

Do you ship to P.O. boxes or APO/FPO addresses?
We do not offer shipping to P.O. boxes or APO/FPO addresses at this time.

Can I track my package online?
Upon shipment, you will receive a shipment confirmation email with your tracking number. You can log on to UPS.COM or FEDEX.COM to track your package.

Service Delays
F&F is not responsible for unexpected shipping delays such as severe weather, natural disasters, etc. which may add an additional 1 to 2 business days to the estimated delivery date of your order.


INTERNATIONAL ORDERS

Please note that international orders are often subject to duties and taxes in addition to the price Founders & Followers charges, and are billed by your country’s customs department upon arrival. Founders & Followers cannot estimate or cover taxes or duties on international shipments. Any charges for taxes or duties are due to UPS at the time of delivery. As a helpful tip, we have found customers are less likely to be charged duties and taxes on multiple smaller orders as opposed to one large order, but it varies by country.

NO EXCHANGE OR RETURN ON INTERNATIONAL ORDERS

ONLINE RETURN POLICY

FOR DOMESTIC ORDERS ONLY

In order to be returned in saleable condition, merchandise must not be worn, altered, or washed. Merchandise must have all original tags attached.

Footwear must include the original shoe box in its original condition, without postal labels.

Damages to or omission of this box may result in a fee.

Merchandise in saleable condition attached may be returned for full-return within 7 days of shipping date, or exchanged for store credit or for equivalent merchandise within 14 days of shipping date when accompanied by the original sales receipt and a return authorization number. After 14 days, all sales are FINAL. No price adjustments.

 All sale final on sale merchandise, private sales, markdowns, special orders.

Please Note: Shipping and handling charges are not refundable.

To receive a return authorization number, email customerservice@foundersandfollowers.com, and provide your name, order number, item(s) you wish to return and reason for the return. You are responsible for the return shipping costs. F&F is not responsible for return shipping costs nor duty reimbursement in the case of international purchases. Items should be sent within 2 days of receiving your RA number or your RA number will be invalid. F&F will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. Upon our receiving and inspection of the merchandise, a refund will then be issued to the same credit card account with which the original purchase was made. We will process your return as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. If you return item(s) without a return authorization number, we will not refund you and you are responsible for the return shipping from F&F back to you. We have the right to deny refunds if the merchandise returned does not meet our return policy requirements.

Will I be charged shipping for the return?
Yes. customers must pay for shipping and purchase tracking/delivery confirmation. In the event that the package is not received or lost in transit, F&F is not responsible for the package if there is no tracking confirmation.

Can I return/exchange my items at the F&F offices?
All online orders must be returned to F&F Online only. Please contact us if there are any concerns.
 


PRE-ORDER POLICIES

Pre-Order Payment Policy
F&F requires that you provide all necessary credit card information and authorization at the time merchandise is pre-ordered. Full payment, including shipping and any necessary tax fees, will be processed based on availability of item. Readily available items will be charged for immediately, while to-be-shipped items will be charged for upon confirmed arrival. Unprocessed credit cards are still subject to our Cancellation Policy. Pre-orders are shipped on a “First come, first serve” basis in the sequence of initial orders received.

Pre-orderable merchandise does not have guaranteed pricing. Because designers may change costs, we reserve the right to necessarily adjust our prices at any time as needed. If a price increase is required, we will notify you immediately. If you decide to cancel based upon an adjusted price, you are still subject to our Cancellation Policy.

All efforts to fill each and every pre-order will be exhausted, but delays, price differences, and cancellations may be necessary for reasons beyond our control. We reserve the right to cancel any orders for any reason at any time. We will immediately notify customer (using contact information provided by customer) but are not obligated to obtain permission or acknowledgement prior to cancellation.

Cancellation of Pre-Orders

While we encourage you to secure our often limited products, we also ask that you commit and are certain of your pre-order. There is a 30% re-stocking fee on all cancelled pre-orders that are placed. Please consider all contributing factors when finalizing a pre-order, including sizing, fit, color, fabrication, etc. when placing a pre-order. With all pre-orders, F&F commits to acquiring those items especially for you from the designer. When an order is cancelled by a customer, we cannot cancel the order from the manufacturer.
 


PRIVACY POLICY

Founders&Followers LLC ("foundersandfollowers.com") respects your right to privacy. Accordingly, we do not share or sell your information to any third-parties. Any and all information collected by F&F is used solely for the purpose of processing of your order. Once you create an account with F&F, you are automatically included in our updates, newsletters and correspondences. To request to have your name removed from these correspondences, please email customerservice@foundersandfollowers.com

Please let us know how we can improve your online shopping experience by emailing customerservice@foundersandfollowers.com